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warranty
Q.
Do finishes in collections match?
A. Our furniture is rustic and hand-finished.
Pieces will have a consistent overall tone (i.e.
light vs. dark); however, there are some variances
in the finishes and therefore we cannot guarantee
exact matching.
Q. Why doesn't my furniture
look like it does in the catalog/on the website?
A. All of our furniture is handmade in India
of native hardwoods. Variations in grain and
coloration are a natural feature of hardwood
as are knots and other differences in texture.
With collections, the best way to determine
color is to look at overall similarities in
finishes in pieces in the entire collection
Q. Will my furniture crack?
A. All of the wood used to construct our furniture
is kiln dried hardwood which minimizes the
chance of cracking. Some natural movement
at seams is to be expected and will not compromise
the structure of the piece. (Please note that
seam splitting differs from natural distress.)
Q. What is considered natural
distress?
A. Cracks within the wood, knots, indentations
and other superficial imperfections are considered
natural distress. Also, our furniture is hand-made
and there are elements of that construction
(filled nail holes, etc.) that can be seen
upon close inspection. They blend in with
the look of our furniture and add to the rustic
charm.
Q. What is the best way to
care for my furniture?
A. We recommend daily cleaning with a soft,
clean cloth to minimize scratching; annual
or semi-annual application of a high quality
paste wax to maintain the wood's natural moisture,
and restore patina; and the use of coasters
and trivets to protect the surface from discoloration.
Please see our Wood Furniture Care document
for more detailed care instructions.
Q. How can I repair scratches,
dents and water rings?
A. Because stripping the finish is the only
way to truly repair scratches, dents and water
rings, we strongly recommend seeking professional
assistance.
Q. CARE OF COATED WOOD SURFACES
A. Furniture
that has been made to last can very quickly
get a “used” appearance. Quality
wood furniture must be taken care of properly
in order to keep its beauty. Due to its many
properties, wood has always been used in the
making of furniture all over the world. Each
tree is an individual piece of nature which
keeps its own character in strength, structure
and sensitivity to light and moisture. Wood
can change its character with time.
Tips to follow are:
1. Moisture is the worst enemy of all wooden
furniture, so all spilt liquid should be wiped
away at once.
2. Table tops should be protected against
heat, and also against wet or colored objects.
Always protect the surface when using sharp
tools.
3. Furniture made for indoor use should never
be used outdoors. In order to keep the color
of the wood, direct sunlight should be avoided
as much as possible.
4. Never put furniture directly against a
heater or radiator.
Q. Day to Day Cleaning:
A. The
coated surface should be cleansed with a dampened
cloth and mild soap and water. The surface
should then be wiped down with a dry cloth
to remove excess moisture. Other cleaning
compounds exist but may contain alkaline agents
which will adversely affect the coated surface.
Household polishes can be used on an infrequent
basis. Products containing silicone are moisture
and dirt resistant but may hinder future lacquering.
Q.
TUMBLED MARBLE TABLE TOPS CARE & MAINTENANCE
A. Thank you for your purchase! With proper
care and maintenance, your top will look beautiful
for many years to come.
The process that gives the worn-out and used
appearance to your top involves cutting big
blocks of marbles into thin slabs and then
into little pieces of rectangular and square
shape. At last, they are “tumbled”
into big barrels containing acid to give their
final appearance. Appearance may vary from
one piece to the other and micro gout cracks
maybe present but do not jeopardize the structure
of the tops.
The tops are assembled in Los Angeles, California
from Mexican marble and are sealed prior to
shipping. Iron flat bars are used underneath
to give extra strength to the metal frame.
However, they may pop out of the bottom coat
of thin set in extreme cases. This does not
cause any prejudice to the structural aspect
of the table top and can be touched up with
regular cement.
It is recommended to keep the tops sealed
on a regular basis (every 6 to 12 months)
depending on the wear and use of the tops.
A top subject to everyday meal use will necessitate
more care than a top used in summer under
a patio. A good quality stone sealer can be
purchased from any tiles or stone store or
even your local Home Depot, and should be
applied according to the manufacturer’s
recommendation.
Grout cleaners are also readily available
for extreme situations. These tops are for
indoor and outdoor use and, when sealed properly,
will withstand any weather conditions except
internal freezing. Snow or freezing rain penetrating
the table will cause cracks! In prevention,
the tops should be brought inside or covered
with plastic.
Q.
CARE FOR YOUR GRANITE TOPS
A. Found
in many parts of the world, granite is an
extremely durable stone that was formed over
the course of millions of years as heat and
pressure forced liquid materials through softened
limestone. As the earth cooled, the mineral
flows stopped and eventually hardened. The
resulting crystalline properties of these
minerals lent the newly created granite the
distinctive colors, veining, and graining
for which this stone is valued.
The surface of the granite on your top has
been polished or sealed to create a uniform,
generally non-porous surface. While going
through the process, majority of the stone's
natural characteristics - including veining,
hairline cracks, and color variations - remain
an intrinsic part of the material's natural
beauty. Thus, ensuring that each piece of
furniture is a unique item to be treasured
and enjoyed for many years to come.
To maintain the beauty of your stone products,
follow the guidelines below:
Protect
surfaces from scratching, staining and etching
by -
· keeping them free of debris or sharp
objects.
·
wiping up spills immediately.
·
avoiding contact with chemicals, particularly
acid-based materials.
Clean
with pH neutral products or those especially
formulated for use on stone.
It is not recommended that you use water-based
solvent for dark granite because it will remove
the polish from the surface.
After a period of use, apply a penetrating
sealer to prevent contaminants from being
absorbed into the stone. (Tile Lab is recommended.)
Remove stains with special absorbent poultices
formulated for use on stone.
Renew the surface on polished granite (granite
with a high gloss surface) by buffing with
special stone polish powders or creams. Do
not use granite polish on granite with a matte
finish, which has been honed rather than polished.
(Penetrating sealer may be used on both polished
and honed granite.)
Q.
RECOMMENDED FABRIC CLEANING CODES
A. The
furniture industry has adopted a standard
coding which indicates the proper cleaning
method for all types of upholstery fabrics.
Pastel's
fabrics utilize this coding. The code is identified
below:
W
To prevent overall soil, frequent vacuuming
or light brushing to remove dust and grime
is recommended. Spot clean, using foam only
solvent upholstery shampoo product. Apply
foam with a soft brush in a circular motion.
Vacuum when dry. Pretest small area before
proceeding. Use a professional furniture cleaning
service when an overall soiled condition has
been reached.
S To prevent overall soil, frequent vacuuming
or light brushing to remove dust and grime
is recommended. Spot clean, using mild water-free
solvent or dry cleaning product. Clean only
in a well-ventilated room and avoid any product
containing Carbon Tetrachloride or other toxic
materials. Pretest small area before proceeding.
Cleaning by a professional furniture cleaning
service only is recommended.
SW To prevent overall soil, frequent vacuuming
or light brushing to remove dust and grime
is recommended. Spot clean with a mild solvent
or an upholstery cleaning product, follow
instructions carefully and clean only in a
well-ventilated room. Avoid any product which
contains Carbon Tetrachloride or other toxic
materials. With either method, pretest a small
area before proceeding. Use a professional
furniture cleaning service when an overall
soiled condition has been reached.
X Clean this fabric only by vacuuming or light
brushing to prevent accumulation of dust or
grime. Water-based foam cleaners or solvent-based
cleaning agents of any kind may cause excessive
shrinking, staining or distortion of the surface
pile and, therefore, should not be used.
Answers
Q:
What is the difference?
A: single chamber garment.
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